Telephone selling skills: Level 1
Course details
For: Service Advisors and their Managers
Duration: Half Day
Venue: North of England
What does the course cover?
- Essential telephone skills including pace, tone and manner
- Active listening
- Structure for inbound and outbound calls
- Turning enquiries into bookings
- Making effective outbound calls for service and MOT reminders
- Red and amber follow-up strategy
- Overcoming objections
- Making live calls to your customers
Outcome:
Service Managers and Advisors will gain real confidence when using the telephone. This will increase conversion rates for inbound and outbound calls – with more sales leading to higher profits.
How to book:
Call Jane Grey on 01270 539886 or email greyj@b-t-c.co.uk.
Venue address:
Business Training & Consultancy Limited
2 Mallard Court
Mallard Way
Crewe, Cheshire
CW1 6ZQ
Book your course today, call Jane Grey on 01270 539886, or contact us by email here.