1. Amber work follow up

When a customer comes to your dealership for a service, you’re always able to pinpoint amber work that will need looking at in the future. But what happens when your customer leaves the garage? Do you give them a call in 3 months time to follow up? Do you let them know that amber work might now be red work? Probably not. And that’s where our Contact Centre comes in.

Using autoVHC software, our experienced staff will call all your previous service customers to follow up on any amber work recommended. We typically see a 30-40% booking conversion and 10% future booking opportunities.

2. 360

The 360 method involves contacting customers who have visited your dealership and getting their feedback on the experience. We get real customer insights into your processes and techniques – the good and the bad. We can then feed this information back to you so you can make improvements where needs be. Using the 360 method, we see a 10-15% revisit opportunity.

3. Mystery shops

By building real life scenarios and making enquiries, we can monitor the efficiency of your communications and give feedback. We make enquiries by phone and email and look at the general experience, the follow up and the timescale.

We’ll call you back

Name

Company Name

Phone